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IMS Manual

IM 4.0 Quality Policy

It is the policy of the organisation to provide a range of products and services which meet the requirements of its customers, and quality standard parameters, and that work is completed on schedule at the agreed price.All processes are carried out in a cost effective and timely manner, and in accordance with the highest professional standards aiming for continual improvement and customer satisfaction through the involvement and participation of all levels of Personnel and other interested parties.

To meet this commitment the Organisation has documented, implemented and will maintain a Quality Management System which sets out to meet the requirements of BS EN ISO 9001:2000, ensuring that it has the resources needed and the contribution of suppliers and partners.

The prime objective is providing a quality product and service through an adequately controlled quality management system and the adoption of a process approach. All personnel are advised and understand this policy and are trained as necessary in their personal responsibilities within the system and records maintained.

The Directors have agreed quality objectives in line with this policy which are communicated, understood and implemented at appropriate levels in the organisation. These objectives will be reviewed annually and amended as necessary.

This policy is approved by the undersigned and is supported by all Personnel within the organisation, displayed in prominent places and reviewed at the management review meeting for suitability and effectiveness addressing continual improvement and customer satisfaction.

 Barry Wilberforce
Managing Director

 

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